Piper wanted new running shoes for the school team. She found a good pair on a shopping website. She picked her usual size, seven, and ordered them. The website showed a five-day delivery time. Piper waited and checked the mail every day.
派珀想给学校的田径队买一双新跑鞋。她在一个购物网站上找到了一双不错的。她选了自己平时穿的尺码，七号，然后下了单。网站上显示的送达时间是五天。派珀等着，每天都去看信箱。
On the fifth day, a box arrived at her door. She opened it fast and pulled out the shoes. They were blue and white, just like the picture. Piper put one shoe on her foot. It felt much too big, and her heel slid inside.
第五天，一个盒子送到了她家门口。她很快打开盒子，把鞋拿了出来。鞋子是蓝白相间的，和图片上一模一样。派珀把一只鞋穿在脚上。它感觉太大了，脚后跟在里面直打滑。
She checked the shoe box and read the label. The label said size nine, not size seven. "That's strange," Piper said. "I ordered size seven." She looked at her order on the website again. The order said size seven, so the store made a mistake.
她看了看鞋盒，读了上面的标签。标签上写的是九号，不是七号。“真奇怪，”派珀说，“我订的是七号。”她又看了看网站上的订单。订单上写的是七号，所以是商店弄错了。
Piper wrote a message to the store's help team. She explained that the shoes were the wrong size. She asked for an exchange for the correct size. The next day, a reply arrived in her email. "We are sorry. We will send a new pair," it said.
派珀给商店的客服团队写了一条消息。她说明鞋子的尺码不对。她请求换成正确的尺码。第二天，她的邮箱里收到了一封回复。“非常抱歉。我们会给您寄一双新的，”信上写道。
The store also sent a free shipping label for the return. Piper put the too-big shoes back in the box. She taped the box and added the new label. She dropped the box off at the post office. A week later, a new box arrived at her door.
商店还寄来了一张退货用的免费运单。派珀把太大的鞋放回盒子里。她用胶带封好盒子，贴上新的运单。她把盒子送到了邮局。一个星期后，一个新盒子送到了她家门口。
This time, the shoes fit perfectly. Piper laced them up and smiled at her feet. "Finally, the right size," she said, and ran outside to practice.
这一次，鞋子刚好合脚。派珀系好鞋带，低头看着自己的脚笑了。“终于是对的尺码了，”她说，然后跑到外面去练习了。
